Murphy Associates - Occupational Spanish

OCCUPATIONAL SPANISH PROGRAMS

BANKING

Spanish for Banking

This program is designed to provide bank tellers, account representatives, receptionists and bank officers with basic Spanish language skills in order to interact with Spanish-speaking customers and prospects. The program focuses on important Spanish phrases, questions and requests relating to common banking transactions.

Upon program completion, participants will be able to use Spanish to greet customers and prospects, express and receive dollar amounts, cash checks, assist with deposits and withdrawals, change currency, sell money orders, certified checks and traveler’s checks, verify identification, rent safety deposit boxes and obtain basic information.

Spanish for Mortgage Loan Officers

This program provides mortgage lending professionals with functional Spanish language skills that address common phrases, questions and requests that are needed when dealing with Spanish-speaking clients.

Upon program completion, participants will be able to use Spanish to greet loan applicants, make introductions, utilize numbers, collect pertinent applicant information, discuss pre-approval issues, explain type of mortgage and terms of loan, assist the buyer during closing and handle refinancing.

BUSINESS

Spanish for Business Professionals

This program provides business professionals with basic Spanish language skills to function comfortably while in Spanish-speaking countries.

Upon program completion, participants will be able to use Spanish to greet people, engage in limited social conversation, use numbers, compliment people, compliment/order food and drink, give directions to a cab driver, register in a hotel, make simple purchases, request emergency assistance and make/receive phone calls.

Note: Also see Doing Business in Latin America under cross-cultural programs

Spanish for Front Office Staff

This program provides front office professionals who interact with Spanish-speaking clientele in person or over the phone with basic Spanish language skills. The program focuses on the phrases, questions and requests relating to daily customer/prospect interactions.

Upon program completion, participants will be able to use Spanish to greet customers and prospects, make introductions, give directions, announce hours of operation, manage phone calls, make appointments, take payments and obtain identification and basic information.

Spanish for Human Resources

This program provides human resource professionals with functional Spanish language skills that address common phrases, questions and requests that are needed when dealing with Spanish-speaking employees and applicants.

Upon program completion, participants will be able to use Spanish to greet employees and applicants, make introductions, verify identification, obtain basic personal information, review employment history, assist with forms completion, hire/dismiss employees, review pay and benefit terms, conduct basic job orientation and manage phone calls.

Community Spanish

This program is designed for English speakers who want to develop a basic Spanish language capability. Upon program completion, participants will be able to speak and understand small amounts of basic Spanish found in routine daily life.

Spanish for Collecting Information and Data

This program is designed for professionals who interact with Spanish-speaking individuals in person or over the phone. The program focuses on important phrases, questions and requests that relate to information gathering situations.

Upon program completion, participants will be able to use Spanish to greet Spanish-speakers, make introductions, request specific documents, gather name and contact information, inquire about educational and employment history, request vehicle information and proof of insurance, ask for basic housing, legal, medical and/or financial information and manage phone calls.

Spanish for Tax Preparers

This program provides tax preparation professionals with functional Spanish language skills that address common phrases, questions and requests that are needed when dealing with Spanish-speaking clients.

Upon program completion, participants will be able to use Spanish to greet clients, make introductions, conduct interviews to obtain information about clients and dependents, utilize numbers, collect income and expense information, explain and complete routine tax forms, offer E-filing and discuss loan-based refunds.

CONSTRUCTION

Spanish for Construction Sites

This program provides construction site supervisors, construction staff and office personnel with basic Spanish language skills that focus on commands, questions and phrases that relate to common interactions between supervisors and workers at construction sites.

Upon program completion, participants will be able to use Spanish to greet and compliment employees, utilize numbers, measurements and fractions, handle employment and scheduling issues, oversee safety and medical situations and issue commands for general and specific construction tasks.

Note: Also see Spanish for Building & Fire Inspectors under MUNICIPALITIES

CORRECTIONS/PROBATION

Spanish for Jails (program for city & county jails)

This program provides correctional officers, guards, receptionists, administrators, transport personnel and intake officers with specific Spanish language skills in order to effectively manage Spanish-speaking inmates.

Upon program completion, participants will be able to use Spanish to conduct intake and release procedures, issue orders and body commands, assist in medical emergencies, facilitate transport and search of inmates, search cells, facilitate visits, monitor work and housekeeping details and maintain jail security.

Spanish for Correctional Staff (program for state & federal penitentiaries)

This program is designed for correctional officers, guards, intake personnel, evaluation personnel, medical and dental staff, prison clergy, psychological staff, counseling staff and educational staff to provide them with Spanish language skills to effectively manage Spanish-speaking prisoners.

Upon program completion, participants will be able to use Spanish to issue orders, make general inquiries, transport inmates, maintain control in exercise yard, oversee visits, monitor hallways, cafeterias & shower rooms, facilitate lockdowns, search inmates and cells, help manage prison industries, assist in medical emergencies and facilitate the intake process.

Spanish for Probation Officers

This program provides probation officers, probation supervisors, probation office staff and court personnel basic Spanish language skills. The program focuses on the phrases, questions and commands that relate to a variety of officer/probationer scenarios important in probation work.

Upon program completion, participants will be able to use Spanish to greet and direct probationers, conduct a basic interview to obtain information for forms completion, announce fines, restitution, court dates and appointments, conduct drug screening, undertake field visits and disarm/arrest a probationer.

CUSTODIAL/MAINTENANCE

Spanish for Custodial and Maintenance Professionals

This program provides custodial and/or maintenance professionals with basic Spanish language skills to manage daily interactions and supervise Spanish-speaking employees. The program focuses on phrases, questions and commands necessary to manage daily workplace situations.

Upon program completion, participants will be able to use Spanish to greet and compliment employees, use numbers, handle employment and scheduling issues, oversee safety and medical situations and direct general and specific custodial and/or maintenance tasks.

CUSTOMER SERVICE/SALES

Spanish for Customer Service

This program provides customer service and inside sales professionals with basic Spanish language skills to communicate effectively with Spanish-speaking customers and prospects. The program focuses on important phrases, questions and requests that relate to daily customer interactions.

Upon program completion, participants will be able to use Spanish to greet prospects and customers, make introductions, give directions, announce hours of operation, manage phone calls, make appointments, take payments, verify identification and obtain basic information.

Spanish for Automobile Sales and Service

This program provides professionals of both new and used auto dealerships, parts stores and repair/service establishments with basic Spanish language skills to better assist their Spanish-speaking customers and prospects with routine auto sales transactions, parts purchases and service issues.

Upon program completion, participants will be able to use Spanish to greet customers and prospective buyers, demo features, assist with the purchase of a vehicle, parts and/or services, provide customers with basic information on auto insurance, tax and title, collect routine sales and financial information from a customer, express and receive dollar amounts and provide payment information.

Spanish for Retail Sales

This program is designed to provide managers, supervisors and employees of department stores, discount and grocery stores, convenience stores and other retail establishments with basic Spanish language skills so that they will be able to assist their Spanish-speaking customers with routine sales transactions, exchanges and refunds.

Upon program completion, participants will be able to use Spanish to greet customers, express and receive dollar amounts, cash checks, assist customers with the purchase of groceries, convenience store items, gas, alcohol and/or tobacco, help the customer on the sales floor, sell money orders, wire money and conduct routine security procedures.

DENTAL STAFF

Spanish for Dental Staff

This program provides dentists, dental assistants, dental hygienists, receptionists, office managers, oral surgeons and surgical nurses with functional Spanish language skills. The program focuses on routine phrases, questions and requests relating to dental procedures and protocols to facilitate communication with Spanish-speaking patients and their families.

Upon program completion, participants will be able to use Spanish to meet, greet and register patients, obtain medical history, explain routine procedures, give directions to patients during procedures, explain anesthesia, discuss billing procedures and instruct patients concerning medications and/or post-operative issues.

FIREFIGHTERS

Spanish for Firefighters

This program provides functional Spanish skills to firefighters, fire chiefs, paramedics and EMTs who respond to fire, chemical and still alarms where only Spanish is spoken. The program focuses on key phrases, questions and commands so that these professionals can take charge of the situation and direct victims and other bystanders to safety.

Upon program completion, participants will be able to use Spanish to assess initial scene situation, issue orders, establish crowd control, calm victims and their families, obtain physical assessment of patient, explain results of still alarm and understand Hispanic community’s attitudes toward firefighters.

Note: Also see Spanish for Paramedics and EMTs under PARAMEDICS & EMTs

HEALTHCARE

Spanish for Healthcare Professionals

This program provides B.S.N.s, R.N.s., L.V.N.s/L.P.N.s, C.N.A.s , Physicians, Laboratory and X-Ray technicians with basic Spanish language skills to effectively interact with Spanish-speaking patients. The program focuses on routine phrases, questions and requests to facilitate the provision of medical care and attention to Spanish-speaking patients.

Upon program completion, participants will be able to use Spanish to meet and greet patients, obtain basic information, patient history and vital signs, perform physical assessment and routine procedures, prepare patients for surgery or other procedures, administer medications and injections, feed and bathe patients, interact with patient’s family, carry out patient requests and assist in emergency situations.

Spanish for the Physician’s Office

This program provides physicians, nurses, lab technicians, support staff, medical office managers and receptionists with basic Spanish language skills. The program focuses on common phrases, questions and requests to facilitate communication with Spanish-speaking patients and their families.

Upon program completion, depending upon the participant’s role, s/he will be able to use Spanish to meet and greet patients, register a patient, explain payment options, obtain patient’s history, determine patient’s complaint, obtain vital signs, conduct a physical exam and assess a patient’s condition, explain diagnosis, explain treatment provided by the physician, explain work-ups and other procedures and review discharge information and follow-up instructions.

Spanish for Respiratory Therapy

This program provides respiratory therapists with basic Spanish language skills to communicate with Spanish-speaking patients. The program focuses on common phrases, questions and requests to facilitate procedures and communication with Spanish-speaking patients and their families.

Upon program completion participants will be able to use Spanish to identify and greet patients, make introductions, administer breathing treatments, incentive exercises and CPT, obtain information about breathing and coughing and conduct pulmonary function tests.

Spanish for Eye Care Providers

This program provides eye care professionals, optometrists, ophthalmologists and opticians with basic Spanish language skills to communicate with Spanish-speaking patients.

Upon program completion, depending upon the participant’s role, s/he will be able to use Spanish to meet and greet a patient, conduct patient registration, explain payment options, obtain patient’s history, conduct eye examinations, explain treatment, discuss selecting/fitting glasses and instructions for contact lenses.

Spanish for Pharmacists

This program provides pharmacists, pharmacy technicians and other pharmacy staff with basic Spanish language skills to communicate with Spanish-speaking customers.

Upon program completion, participants will be able to use Spanish to meet and greet Spanish-speaking patrons, provide store hours and directions, gather contact and health information, review insurance issues, explain warning/storage/dosage instructions and explain common side effects of medications.

Spanish for Front Office Staff

This program provides medical administrative professionals who interact with Spanish-speaking clients with basic Spanish language skills. The program focuses on the phrases, questions and requests relating to daily client interactions.

Upon program completion, participants will be able to use Spanish to greet clients, make introductions, give directions, announce hours of operation, manage phone calls, make appointments, take payments, verify identification and obtain basic account/insurance information.

Spanish for Substance Abuse Counseling Personnel: Initial Screening & Admissions

This program provides substance abuse counseling professionals with functional Spanish language skills that address common phrases, questions and requests that are needed when dealing with Spanish-speaking clients.

Upon program completion, participants will be able to use Spanish to meet clients, make introductions, utilize numbers, collect personal data, medical history, employment information and criminal history, discuss living arrangements and relationship issues, explore substance abuse issues and administer a urinalysis.

Spanish for the Chiropractic Office

This program provides chiropractors and their staff with functional Spanish language skills that address common phrases, questions and requests that are needed when dealing with Spanish-speaking clients.

Upon program completion, participants will be able to use Spanish to meet clients, make introductions, collect and provide information regarding the client and HIPPA, administer intake and vitals, conduct a doctor’s exam, review X-rays and scans, manage body positioning, describe treatments and explain therapy and give patient discharge instructions.

HOTEL & RESTAURANT

Spanish for Hotel Staff

This program is intended for hotel managers and supervisors who work directly with Spanish-speaking employees. It is also designed for employees who come into contact with Spanish-speaking guests. It focuses on commands, questions and phrases that are critical to hotel management and service.

Upon program completion, participants will be able to use Spanish to greet, direct and compliment employees, explain employment issues, issue instructions regarding general cleaning procedures, housekeeping, maintenance and check-in and manage emergency situations.

Spanish for Food Service

This program is intended for food service production managers, line supervisors, warehouse managers and human resource professionals who interact with Spanish-speaking employees. The program focuses upon basic phrases, questions and commands that are critical for quality food preparation and production.

Upon program completion, participants will be able to use Spanish to greet, instruct and compliment employees, explain employment issues, train employees about food safety, give commands regarding food handling, food preparation, cleaning and emergency situations.

Spanish for Restaurant Staff

This program is intended for managers, staff supervisors and human resource professionals who work with Spanish-speaking employees. The program focuses upon phrases, questions and commands that are critical for effective restaurant management and service.

Upon program completion, participants will be able to use Spanish to greet and compliment employees, handle employment issues, train employees about food safety, give instructions regarding food handling/preparation, busing tables and cleaning and manage emergency situations.

INDUSTRY & MANUFACTURING

Spanish for Industry, Manufacturing & Warehousing

This program is intended for managers, supervisors and other employees who work with Spanish-speaking employees. It provides basic Spanish language skills, focusing upon commands, questions and phrases that pertain to daily interactions between managers/supervisors and employees at industrial sites, manufacturing plants and warehouses to promote better employer/employee relationships, ensure a more efficient and safe workplace and provide quality workmanship.

Upon program completion, participants will be able to use Spanish to greet and compliment employees, express numbers, measurements and fractions, assist with employment and scheduling issues, control safety and medical situations and issue commands for general and specific industry, manufacturing and warehousing tasks.

LANDSCAPING & NURSERY

Spanish for Nurseries & Landscaping

This program is intended for production managers, foremen, supervisors and office staff who interact with Spanish-speaking employees, providing basic Spanish language skills. The program focuses on phrases, questions and commands needed to effectively manage day-to-day business with Spanish-speaking employees.

Upon program completion, participants will be able to use Spanish to greet and compliment employees, handle employment and job orientation issues, give instructions for landscaping and nursery tasks, conduct on-site supervision, provide training on equipment operation/maintenance and oversee safety and medical situations.

LIBRARY STAFF

Spanish for Library Staff

This program provides library professionals who deal with Spanish-speaking patrons with basic communicative Spanish skills. The program focuses on the phrases, questions and requests relating to routine library interactions.

Upon program completion, participants will be able to use Spanish to give directions and assistance to patrons, issue/renew library cards, explain the check out process, explain issues of overdue books and fines and provide assistance using computers, the on-line library catalog, the Internet, email and other equipment.

MUNICIPALITIES

Spanish for Municipalities

This program is designed for municipal employees from all departments who interact with the Spanish-speaking patrons. The program focuses on the common phrases, questions and requests that are found in daily municipal interactions.

Upon program completion, participants will be able to use Spanish to greet Spanish-speaking patrons, make introductions, give directions, announce hours of operation, manage phone calls, make appointments, take payments, complete forms, verify identification, request documents and obtain basic information.

Spanish for Building & Fire Inspectors

This program is designed for inspection professionals who interact with the Spanish-speaking community. The program focuses on the common phrases, questions and requests that are found in daily inspection interactions.

Upon program completion, participants will be able to use Spanish to greet Spanish-speakers, make introductions, ask questions, conduct building and fire inspections, issue job site orders, make appointments and obtain basic information.

PARAMEDICS and EMTs

Spanish for Paramedics and EMTs

This program provides paramedics, EMTs, uniformed patrol officers, rescue squads, firefighters, air medical pilots and nurses with functional Spanish language skills to enable them to assist Spanish-speaking people in emergency situations. The program focuses on concise phrases, questions and commands critical for first responders. There are two levels of training in this program – basic and intermediate.

Upon program completion, participants will be able to use Spanish to provide emergency aid, engage in triage protocol, make a physical assessment of a patient, issue orders, obtain pertinent information, calm victims and their families, explain treatment performed, determine patient’s chief complaint and facilitate transport of the injured.

Note: This program is approved by the Office of Emergency Medical Services in the Commonwealth of Massachusetts for continuing education credit.

POLICE/JUDICIAL

Spanish for Law Enforcement Officers

This program is intended for municipal police officers, sheriff’s deputies, state police officers, federal agents, campus police officers, private security guards, investigators and criminal justice students providing them with functional language skills in Spanish. The program focuses on routine phrases, questions and commands that are critical for police work.

Upon program completion, participants will be able to use Spanish to greet the public, make introductions, disarm a suspect, make an arrest, ID individuals, stop and search a vehicle, conduct field sobriety tests, issue warrants, assist in emergencies, read the Miranda Warning, render aid to victims and manage detainees and bystanders.

Spanish for Judges

An Introduction to Spanish Language & Hispanic Culture

This program is designed for judges who interact with Spanish-speaking individuals.

The language portion of this program is designed to provide judges with very basic Spanish language skills in order to manage an initial, introductory interface with Spanish-speaking individuals within a courtroom setting. The Hispanic culture segment is designed to provide an overview of Hispanic culture with a focus on language and communication style, family values, traditions and customs, religion, gender issues, Spanish naming conventions and attitudes towards the law.

Upon program completion, participants will be able to use Spanish to greet Spanish-speakers, make an introduction, use polite words and titles and enquire about a Spanish-speaker’s English language ability. Basic language skills coupled with an increased awareness of Hispanic culture will enable participants to interface more effectively with Spanish-speakers.

Spanish for Court Personnel

This program is intended Clerk Magistrates, Assistant Clerk Magistrates and administrative court personnel and focuses on routine phrases, questions and commands found in daily judicial protocols and interactions.

Upon program completion, depending upon the participant’s role, s/he will be able to use Spanish to greet people, obtain identification, gather basic information, make introductions, give directions in the building, assist with forms completion, make/verify appointments, announce fees & fines and manage phone calls.

REAL ESTATE

Spanish for Real Estate

This program is intended for real estate professionals who interact with Spanish-speaking clients and prospects in person and/or over the phone. The program addresses the most important Spanish questions, phrases and requests relating to routine real estate transactions.

Upon program completion, participants will be able to use Spanish to meet and greet customers, determine housing needs and preferences, discuss financial issues, review property descriptions, conduct property visits, manage offers and manage issues before and during the closing.

Spanish for Apartment Management

This program provides property managers, assistant property managers, front office personnel and landlords with functional Spanish language skills that address common phrases, questions and requests that are needed when dealing with Spanish-speaking tenants and prospective tenants.

Upon program completion, participants will be able to use Spanish to greet tenants and prospective tenants, make introductions, collect applicant information, utilize numbers, provide general housing unit information, explain and execute a lease and review property rules and regulations.

Spanish for Mortgage Loan Officers

SCHOOLS/CHILD CARE FACILITIES

Spanish for School Administrators, Teachers and Support Staff

This program provides basic Spanish language skills to school administrators, front office personnel, classroom teachers, school nurses, bus drivers, custodians and security staff and includes a section for classroom teachers who instruct Spanish-speaking children. This program is NOT intended for bilingual teachers.

Upon program completion, a non-teaching school participant, depending upon his/her job, will be able to use Spanish to monitor/control non-classroom school settings, manage medical emergencies, greet and give basic instructions to parents or visitors, engage in security measures and identify students’ needs. Classroom teachers will be able to use Spanish for classroom and instructional management.

Spanish for Child Care Facilities

This program provides childcare facility professionals who interact with Spanish-speaking parents and children with basic Spanish language capabilities.

Upon program completion participants will be able to use Spanish to register new students, report on a child’s behavior, greet/instruct/compliment a child, manage various activities, direct children in hallways/restrooms/playground, deal with illness and health issues, facilitate snack and lunch time, comfort children and issue emergency instructions.

UTILITIES

Spanish for Utility Companies

This program provides utility field and office professionals (gas, electric, water, phone or cable) who interact with Spanish-speaking customers in person or over the phone. with basic Spanish language skills. The program addresses the most important questions, phrases and requests relating to daily customer interactions.

Upon program completion, participants will be able to use Spanish to meet and greet customers, provide hours of operation, give directions, verify identification, take payments, complete new service applications, make appointments for installations and repairs, manage telephone calls and deploy “in-the field” protocols.